Returns Policy

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days from the date you received the item. The item must be in its original condition/packaging.

 

For delivered products, we will refund to you the product amount (Including the amount paid for the original shipping fees) in full plus the cost of return in this circumstances:

• if the products are faulty or not as described on our Site; or

• if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

 

In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping ( 60 AED for UAE customers. Will be calculated later for other countries )

 

Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:

•  if you paid by cash on delivery (UAE), You will get cash refund or we will issue a bank transfer to your bank account; or

• if you paid by credit/debit card, we will issue a refund by credit/debit card.

 

 

Refund Timescale

Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:

 

• if the refund is to your credit/debit card, within fourteen (14) days from the day on which we receive the product back in our customer fulfillment center;

• if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfillment center and inspected by our team; or

• if you have cancelled your order before shipping, an automated refund will be provided back to you.